Blue Coat Regional User Group – Washington DC

Join key Blue Coat experts and Blue Coat end users on December 1, 2009 in Crystal City.

When: December 1, 2009 10:00 AM – 3:00 PM
           (Complimentary breakfast and lunch will be served)

Where: Sheraton Crystal City Hotel
             1800 Jefferson Davis Highway, Arlington, VA 22202
             Click Here for a Map 

Meeting Agenda

  • Welcome and Introductions (Breakfast
  • Product Vision – Open Q&A during the presentation
  • Networking Break
  • Customer Case Study I
  • Customer Case Study II
  • Networking Lunch Break
  • Technical Support Update – An overview of the Customer Support Web Portal, Service Communications and a short survey of support services and a discussion on what makes Blue Coat call centers great? What doesn’t?
  • Technical Short Takes – Hot New Tips, Tricks & Demos
  • Open Dialogue Exercise – Your chance to share your thoughts and opinions with the product management team
  • Closing and any next steps
  • Please register below:

    Preliminary questions to discussion topics: